my local dealer is really upset with me because they damaged the car within literally 35 seconds of my handing them the keys and I made them pay for it at the body shop of my choice. lol, the GM, who is, in colloquial terms, a tool, bows up and runs out into the show room to follow me around when I go by there (for example when we bought my wife's Thunderbird toy from them). he just makes me laugh, but he tried to bum rush her on the price and she slammed him. I don't get service there, so no loaner.